Terms And Conditions

Return Policy

All food items are non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All non edible items are eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition for a successful return pick-up. AL FRESHCO FOODS absorbs the courier cost to return the product only if its damaged, defective or different item delivered. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Cancellation Policy

For Cancellations of orders, please call us @ 7405 074 030 or email us to sales@alfreshcofoods.com with order number and your contact number.

Order will be cancelled, and full refund will be issued back to your original payment method, if we receive the request within one business day.

Refund Policy

We will try our best to send pack and send the products as intact as possible. In case, if the product gets damaged or lost during transit, we will do full refund for the order.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Order will be cancelled, and full refund will be issued back to your original payment method, if we receive the request within one business day.

Privacy Policy

The terms “We” / “Us” / “Our”/” Company” individually and collectively refer to AL FRESHCO FOODS and the terms “You” /”Your” / “Yourself” refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and AL FRESHCO FOODS (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and AL FRESHCO FOODS for your use of the website “www.alfreshcofoods.com” (defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES

To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply . A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

LINKS TO THE OTHER SITES

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

INFORMATION SHARING

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Shipping and Delivery

Once we receive your order, it will be processed and ready to be shipped on the same day. Most of the orders are shipped on the same day. However depending on the delivery location your orders can take about 3-8 working days from the date of ordering to reach you. 

Delivery time is also subjective to delays arising out of bad weather conditions, strikes or any other unexpected delay from our courier and travel partners.

Your shipping cost are subject to the cost of the purchase being made, the destination address and the type of shipping being chosen. For any queries regarding the shipment of your purchase, please email us at info@alfreshcofoods.com

You will receive an automated email with your delivery confirmation and tracking numbers.

We ship our products only through reliable shipping partners to ensure that it reaches you in the quickest possible time and in the best condition.

In case if you need to modify the shipping address once after order is placed please get in touch with us before order is shipped from our side. Once order is dispatched, we will not be able to change the shipping address.

Currently we ship the orders only in INDIA. Orders placed from outside of INDIA will be cancelled automatically and refund will be processed (if any).

Sometimes delivery exceptions may occur and it may take more than 8 days to deliver your order. Once the order is shipped from our side, we don’t have much control over it. AL FRESHCO FOODS will not be responsible for any such delays in delivery of your order. We can do our best to expedite the delivery process in case of delays but can not guarantee the exact date of delivery.

If order is not delivered due to the reasons like incorrect address, incorrect postal code, customer not available, refused to take delivery then total shipping charges (both ways – forward and return) will be deducted from the refund amount. Full refund will not be given any such cases.

If the order is lost during transit, we will send the fresh order and customer need to wait in meanwhile. In case if customer doesn’t want to get order in case of lost shipment, we can refund the money on request.

Customer must not accept damaged parcel in any case. While taking the delivery of the order, please inspect the shipment if outer packaging is damaged or not. In case if you take the delivery of damaged shipment and if any items found lost inside the package, we will not be responsible for the same.

By placing the order and using our service, you are supposed to agree to these terms and conditions.

Payments

AL FRESHCO FOODS offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that AL FRESHCO FOODS’S trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, E-Wallets and Cash on Delivery to make your purchase. 

AL FRESHCO FOODS also accepts payments made using Visa, MasterCard, and Maestro cards in India.

There are NO hidden charges when you make a purchase on our website. The prices listed for all the items are final and inclusive of GST. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on your location.

Cash on Delivery Option – If you are not comfortable making an online payment on kachighaani.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. There may be extra charges applicable to COD orders.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency (other than INR) cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

We accept payments made by credit/debit cards issued in India.

Your online transactions on our website are fully secured with the highest levels of transaction security currently available on the Internet. Kachi Ghani uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on our website are processed through most secure and trusted payment gateways. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

In case of failed transactions (money got debited from the account but transaction not successful), you will have to co-ordinate with payment gateway provider and your bank. This may take several days to resolve the issue. You need to wait in meantime. We will not be able to process the order for failed transactions in any cases. They may also require few details related to bank account statement, transaction id, payment id etc. Kachi Ghani will not be responsible for any failed transactions related disputes. This needs to be taken with payment gateway and your bank only.

Contact Emails and URLs –

Razorpay : https://razorpay.com/support/#request

Emails : Sales@alfreshcofoods.com

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