Refund & Cancellations policy

Cancellation Policy

For Cancellations of orders, please call us @ 7405 074 030 or email us to  with order number and your contact number.

Order will be cancelled, and full refund will be issued back to your original payment method, if we receive the request within one business day.

Refund Policy

We will try our best to send pack and send the products as intact as possible. In case, if the product gets damaged or lost during transit, we will do full refund for the order.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Payments Policy

AL FRESHCO FOODS offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that AL FRESHCO FOODS’S trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, E-Wallets and Cash on Delivery to make your purchase.

AL FRESHCO FOODS also accepts payments made using Visa, MasterCard, and Maestro cards in India.

There are NO hidden charges when you make a purchase on our website. The prices listed for all the items are final and inclusive of GST. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on your location.

Cash on Delivery Option – If you are not comfortable making an online payment on, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. There may be extra charges applicable to COD orders.

We accept payments made by credit/debit cards issued in India.

Your online transactions on our website are fully secured with the highest levels of transaction security currently available on the Internet. AL FRESHCO FOODS uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on our website are processed through most secure and trusted payment gateways. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

In case of failed transactions (money got debited from the account but transaction not successful), you will have to co-ordinate with payment gateway provider and your bank. This may take several days to resolve the issue. You need to wait in meantime. We will not be able to process the order for failed transactions in any cases. They may also require few details related to bank account statement, transaction id, payment id etc. AL FRESHCO FOODS will not be responsible for any failed transactions related disputes. This needs to be taken with payment gateway and your bank only.


Contact Details


Customer Care: +91 – 740 507 4030

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