Pricing & Shipping policy

Pricing Policy

Pricing all the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Shipping Policy

All food items are non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All non edible items are eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition for a successful return pick-up. AL FRESHCO FOODS absorbs the courier cost to return the product only if its damaged, defective or different item delivered. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Once we receive your order, it will be processed and ready to be shipped on the same day. Most of the orders are shipped on the same day. However depending on the delivery location your orders can take about 8-10 working days from the date of ordering to reach you.

Delivery time is also subjective to delays arising out of bad weather conditions, strikes or any other unexpected delay from our courier and travel partners.

Your shipping cost is subject to the cost of the purchase being made, the destination address and the type of shipping being chosen. For any queries regarding the shipment of your purchase, please email us at info@alfreshcofoods.com

You will receive an automated email with your delivery confirmation and tracking numbers.

We ship our products only through reliable shipping partners to ensure that it reaches you in the quickest possible time and in the best condition.

In case if you need to modify the shipping address once after order is placed please get in touch with us before order is shipped from our side. Once order is dispatched, we will not be able to change the shipping address.

Currently we ship the orders only in INDIA. Orders placed from outside of INDIA will be cancelled automatically and refund will be processed (if any).

Sometimes delivery exceptions may occur and it may take more than 8 days to deliver your order. Once the order is shipped from our side, we don’t have much control over it. AL FRESHCO FOODS will not be responsible for any such delays in delivery of your order. We can do our best to expedite the delivery process in case of delays but cannot guarantee the exact date of delivery.

If order is not delivered due to the reasons like incorrect address, incorrect postal code, customer not available, refused to take delivery then total shipping charges (both ways – forward and return) will be deducted from the refund amount. Full refund will not be given any such cases.

If the order is lost during transit, we will send the fresh order and customer need to wait in meanwhile. In case if customer doesn’t want to get order in case of lost shipment, we can refund the money on request.

Customer must not accept damaged parcel in any case. While taking the delivery of the order, please inspect the shipment if outer packaging is damaged or not. In case if you take the delivery of damaged shipment and if any items found lost inside the package, we will not be responsible for the same.

By placing the order and using our service, you are supposed to agree to these terms and conditions.

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